Refund policy

Returns and refunds

If something is wrong with your order, we'll fix it.

What we cover. Within 14 days of delivery, we'll replace or refund any item that:

arrived damaged

is defective or stops working properly (this includes electric products such as heating pads, devices and tools, and their batteries, chargers and cables)

is not what you ordered

How to make a claim. Email hello@foyleandvale.store within 14 days of delivery with your order number and a clear photo or short video showing the problem. We'll reply with your options. In some cases we may ask you to send the item back, and in others we may refund you and let you keep it.

Please don't ship anything back before contacting us. We won't be able to match it to your order.

Return shipping. If we ask you to send an item back for an approved claim, we cover the shipping cost.

What we can't accept. We can't accept returns for change of mind, or for opened or used items that have no fault.

Refunds. Once your claim is approved, we'll refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank or payment provider.

Questions. Email hello@foyleandvale.store.